AstroSoul
Support & FAQ

Most questions, already answered.

If something still isn’t clear — we’re a short email away.

Getting started

Do I need an exact birth time?

Not strictly — but it helps. Without an exact time we work from sunrise, which is fine for the broad strokes but blurs anything time-of-day-dependent (your ascendant, the houses). If your parents or birth certificate have the time within ±15 minutes, that's already enough.

How accurate are the past-life stories?

The chart math is real Vedic astrology — the same numbers a traditional jyotishi would compute. The narrative on top is rendered carefully, drawn directly from your chart and a curated archetype canon. Treat the math as authoritative; treat the chapters as a literary read that helps you recognise yourself.

Why do I only see ONE past life initially?

Your lineage walks back as long as your chart carries the thread — drawn from your atmakaraka, dasha cycle, and nakshatra signatures. Grouped into chapters by era. Recent chapters read as full multi-chapter narratives; older ones as short arcs and headlines. Each life unlocks à la carte. Pay once, read forever.

Account & profile

How do I change my language?

Settings → App language. The UI plus all newly-rendered content (past-life chapters, biographies, reports) switch immediately. Stories already written stay in the language they were rendered in.

I edited my birth details — what happens to my past lives?

They regenerate. Your kundali is recomputed from the new date/time/place, and any personalised past-life stories that depended on those inputs are invalidated. The app warns you before saving so this isn't a surprise.

How do I delete my account?

Settings → Delete my account. Your personal details — name, phone, email, photo, place of birth — are wiped immediately and the account is locked from sign-in. The underlying record is permanently deleted 30 days later. That 30-day window is your safety net if you change your mind.

Where's my data export?

Settings → Your data → Download as JSON. You get the full dump — profile, kundali, past lives, connections, messages you've sent, subscription history — in one file.

Privacy & safety

Who sees my birth details?

Only you. Your birth date, time, and place are used to compute your kundali; they're never shown to friends or external surfaces.

Can I block someone?

Yes. Open their profile → Block. Blocks are hard mutual-invisibility — neither party sees the other in feeds, search, cast lists, or DM threads. Unblock from Settings → Blocked.

Who can DM me / send connection requests?

You control this. Settings → Who can reach you. Choices: everyone, friends-of-friends (for connection requests) or friends-only (for DMs), or nobody.

Billing

How do I cancel my subscription?

Settings → Subscription → Cancel auto-renew. You keep access until the end of the current period. App Store and Play Store subscriptions must also be cancelled from the platform's subscription management screen.

Refunds?

App Store and Play Store handle their own refunds per Apple's and Google's policies. Razorpay-charged plans can be refunded at our discretion within 14 days of the most recent charge — email us.

Still stuck?

Email us with the screen you’re on, what you tried, and what happened. We reply within two business days, usually sooner.

support@astrosoul.ai